M&SS | License Support | Computational Support | Patches

Support for problems related to the software license

 

The Thermo-Calc Software support office is ready to support you.

In order for us to provide quick support and solve your problem fast we request the following:

1. State clearly in the e-mail subject that it is a LICENSE problem
2. Run the Diagnostic tool:  
   - For Microsoft Windows tclog.zip 3-mar-2009 / 1.1 MB
   - For LINUX/UNIX tclog.tar 20-jan-2009 / 4.66 MB
3. Enclose and send the file generated by the Diagnostic tool.
4. Include full information about the problem, error messages, your site name and contact details
5. Include full contact name and e-mail.

E-mail: support@thermocalc.se
Phone: +46 8 410 578 10